Technical Etiquette 101
So, writer's block has finally been broken. Today, I want to talk about how oyu should and should not interact with technical support. And I'm not talking about just the basics, like courtesy, politeness, etc. I'm talking about professional respect. This is important because there are a lot of things that clients do that actually mess up the process that can help them. I am also going to discuss our obligations to you, our (potential) clients, as well. So, when you call in to Technical Support, regardless of the product that you have, you are going to go through the motions with us, and what I mean by that is, the person on the other end may or may not have a script, but they are generally going to be operating from a manual. It doesn't mean that they're a monkey. Being technically inclined is one thing, working with a specific product and applying those skills can often be another. To that end: 1) Whatever they ask you to do, you really need to do it. Espec